Terms & Conditions

• These terms apply to every service request you make through our website, mobile app, SMS or any other platform. Please note that you must agree to these terms before placing an order.

• These terms may change, and the version in force at the time an order is placed applies to that order. We will inform you of any changes to the terms by e-mail.

• It is important to read and understand these terms carefully before placing an order, as they may limit our liability to you in certain circumstances.

• You confirm that you are of legal age and have the legal capacity to enter into binding contracts under the applicable laws of your country or region. By using our website, you represent and warrant that you meet these requirements.

• To access certain features of our website you may need to register and provide accurate information during registration and while using the services available to registered users. You agree to submit truthful, accurate and complete information.

• You represent and warrant that you hold the rights required to provide the information submitted to our website, and that this information is true and correct.

• We use and process your information in accordance with our terms and our privacy policy, which you confirm you have read and understood.

• When registering you will be asked to provide personal data. By registering, you grant us the right to store and use this information to improve the features and functionality of our website or for analytical purposes.

• If you create an account on our website/app, you must keep your login details confidential and not share them with third parties. You agree to access our website only with the username and password assigned to you. We reserve the right to accept or reject your registration at our own discretion.

• We may deactivate your account at any time and without prior notice if we have reason to believe that you have breached these terms or applicable laws or regulations. You waive any right to access our website, and all data associated with your use may be retained or deleted at our discretion.

• The semi-express service is charged at 1.5 times the standard rate and the express service at 2 times the standard rate.

• Standard services are performed on the agreed date, express services on the next working day.

• Moverly accepts no responsibility for delays to standard or express delivery caused by unforeseen circumstances/force majeure.

• Moverly takes the utmost care when handling orders and chooses the most suitable method for each order according to its type and nature.

• Moverly is not liable for inherent weaknesses or defects in materials that were not visibly apparent before handling.

• Moverly is not responsible for delays or non-performance of services due to incomplete or inaccurate order information or failure to accept redelivery.

• Moverly reserves the right to change the general terms and conditions without prior notice.

• Delivery and packaging costs apply to every order.

Before submitting an order, customers should check the details carefully, as the company is not liable for errors. Any errors must be reported to the company as soon as possible. Submitting an order does not immediately conclude a contract; the contract is only formed once the company confirms acceptance of the order. Each order is assigned an order number, which the customer should use in further correspondence. If the company is unable to fulfil the order, the customer will be notified by e-mail or SMS.

You can change your order by contacting customer service before the pick-up date. In certain circumstances Moverly may make changes to your order with your consent.

Customers have limited rights to cancel an order with Moverly. You can cancel the order before the pick-up day by contacting customer service. Additional fees may apply for rescheduling a pick-up or return window within two hours or outside office hours.

Moverly may cancel the order and the contract in certain circumstances, including an event beyond its control or if the company considers that the order cannot be carried out. In the event of a cancellation, Moverly will contact the customer by phone or e-mail.

We make every effort to pick up and return your items at the times stated in the order, but cannot guarantee this. We will inform you of any delays and arrange the return delivery at a time that suits you. You are responsible for giving our contractors access to carry out the services.

• The prices for the services are set out in our price list and may change at any time. Changes do not affect orders that have already been accepted.

• We may charge a service fee, which may change. You will be informed of any fees and taxes before purchase.

• Prices may include local taxes levied by the government from time to time. We may adjust the rate you pay if it changes between acceptance of the order and payment.

We own all intellectual property rights in our website and its content. You may access our website for personal use only. You acknowledge that any materials, information or ideas you submit may be used by us without restriction. Commercial use of our content, reproduction of our name or logo, or downloading or copying our website is not permitted.

• We may restrict or end access to the Moverly website at any time without notice and are not liable if the website is unavailable.

• We take care in creating the website content but are not responsible for any errors or technical problems. We will endeavour to correct inaccuracies as quickly as possible.

• The information on the website is provided without guarantees or warranties of any kind, and we do not guarantee that the website is free of viruses or malware.

• We exclude all express or implied warranties to the extent permitted by applicable law.

• If you visit the Moverly website as a consumer, nothing in these terms limits your statutory rights, which cannot be changed by these terms of use.

• We provide the services with care and skill in line with industry standards.

• We are not responsible for delays or non-performance of services due to incomplete or inaccurate order information or failure to accept the return delivery.

• We are not liable for damage to certain high-risk items and may agree to provide services at your risk with your consent.

We may terminate your access to our website at any time and without notice at our own discretion. If we consider that you have breached these terms of use, we are entitled to terminate your access to our website immediately. Even after your access ends, all provisions intended to survive termination continue to apply.

• We take the utmost care with every item entrusted to us and use the most suitable method for its type and nature.

• We are not responsible for inherent weaknesses or defects in materials that were not visibly apparent before handling.

• Customers must remove all ornaments, valuables, cash or special buttons before sending items for handling.

• Unless the value of the item is stated in writing on the tax invoice/contract, Moverly is liable only to the extent set out in these terms.

• Moverly retains partially or fully damaged items once the claim has been settled in full, unless otherwise agreed.

• Customers must check the number of items stated, and Moverly's count must be accepted as correct, except in the case of a discrepancy where the customer is available for verification.

• Customers must inspect all items on collection, and any dissatisfaction must be reported at that time.

• Pick-up and delivery services are subject to staff availability and weather conditions.